I don’t know which of my early teachers admonished me that our reputations, good or bad, precede us. It was probably several of them – at times in the wake of some heinous act that I had committed and at other times, when I was welcomed into a new class or group as a valued member. That’s the way it is with our reputations. Businesses know this just as well – honesty, fairness, quality, and equitable treatment of the customer is what distinguishes great companies.
I posted my tribulations with an LG 65″ OLED TV back on 2/8/22. The post was titled Customer Service. The flat panel failed in year two of service, and the manufacturer’s warranty was for 12 months. I didn’t pay the addition $250 for an extended warranty. The service person who came to my house pronounced the unit DOA as the result of a manufacturing defect. Alas!
The customer service department heard my plea and submitted a request for a replacement panel to be covered by an extension of the manufacturer’s warranty. Of course, such appeals are adjudicated. I was told that this would take a couple of weeks. A month later, I was contacted by an authorized LG repair company in a nearby town. A replacement panel and mother board arrived on my porch a week later.
Today, the LG serviceman, a tall fellow, came to our home and replaced the panel – no fuss and no muss. Ask me whether I would recommend LG products. Hell yes!